New REW Clients site
In an effort to provide the best customer service to our clients, we have launched the REW Clients site.
Features include:
- Individual *Private Client Forums
- Instant Staff and client notification of all posts
- SEO Tutorials & how to’s
Taken from http://www.rewclients.com
The way it works is - when you make a post on your forum all dept heads (Graphics, copywriting, programming and SEO) recieve an instant email notification. They then login and see your post (A question, comment, concern whatever) They then can reply in real time, or pass the thread onto the appropriate dept head.
The reason for this forum is to increase efficiency and reduce the time taken between responses. Dept heads must also manually check all forums for new posts every 2 hours. Our goal is to have a maximum response time to ANY enquiry within 24 hours - although more realistically you will never go more than 2 hours without a response during office hours.
Response from our clients have been VERY positive. We look forward to improving this already great idea